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Documentation & User Training...
Many times IT professionals have jobs only because bosses are afraid to fire them
-- no one else knows the system. You won't be left in the dark when you hire me. I can produce documentation that explains how everything works. I will sit down with your staff and train them to take
over day-to-day operations. Below are some of my accomplishments in the areas of documentation and user training.
- Authored 14,235 lines of well-commented code + 100 pages of step-by-step documentation
covering all aspects of responsibility, enabling staff to become self-sufficient. [IMP]
- Simplified complex jargon
when communicating with non-technical marketing personnel and senior management. [All]
- Assembled website support team, taught programmers
how to code in Net.Data CGI language. [Infocrossing]
- Trained Marketing dept
to update online product catalog, maintaining pricing and offerings of e-commerce cookbook website described in "IT Architect" section. [IMP]
- Directed 46 IBM S/390 customers through process of configuring
their own OS/390 UNIX web servers
(IBM HTTP Server) with e-business connectors (templates, Net.Data) to access host data (CICS, DB2) via a web browser. [3 day lab training we developed at IBM]
- As self-appointed usability crusader, coded PC-to-mainframe productivity enhancement tools benefiting 500 person third line organization. Received Peer Award, June 1996. [IBM]
- Documented a simple procedure for code rollup, rebasing, and reversioning, which expanded role of non-technical librarian and freed developers to focus on programming, not packaging. [IBM]
IBM = International Business Machines Corporation based in Armonk, NY; 1989-2000
IMP = International Masters Publishers, Inc. based in New York, NY; 2000-2002
Infocrossing = Infocrossing, Inc. based in Leonia, NJ; 6 month contract in 2000 |
